FAQs

1
What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

Q1: Are you a factory or trading company?

A: We're the top five aluminum extrusion manufacturer in China found in 1988.And we have been doing the foreign trade business for many years and can offer a full range of services: product design, aluminum extrusion molding design,manufacturing,packaging, stocking, and delivery on time etc .,which enable us to be your "one-stop" shop.

Q2: What's the production time for new moldings and mass production?

A:Die-open around 10-15days; Making Sample around 3-5days; Bulk production around 20-35 days.

For better and exact quotation,it is pleased that you can offer us related drawings(CAD one is preferred) or samples

Q3: What's the standard length of your aluminium profiles be shipping?

A: The standard length of aluminium profiles is 6meter, we can cut to specific length as you require.

Q4: What's your MOQ?

A: We can accept trial orders for prototype, for the one which have stock same moldings,the MOQ can be 500kg, If you have lower need,you can inquire us first.

Q5: What's the thickness for anodizing? Can you do 15um?

A: Our normal thickness is about 10-12 um. Yes, we can do 15um and above.

Q6: What color you can do for powder coating? The thickness for powder coat?

A: We can make any color for powder coat if you can provide the color sample. Our normally powder coating thickness is 60-80um.

Q7: What's the lead time for small order and mass production?

A: 1~3 working days for small order, and 3~15 working days for mass production of material.

Q8: What certification do you have? What's your standard?

A: We have ISO full set of certifications. Our standard is DIN, AAMA, AS/NZS, China GB.

Q9: What's the packing method?

A: Normally we use PE Foam and kraft paper, also we can pack the aluminum extrusion as per your requirements,using the wooden pallets,iron pallets etc.

Q10:What's your main products?

1.Aluminum Profiles: aluminum T-shot/aluminum tubes/aluminum pipe,etc.

2.Facades &curtain wall

3.Aluminum Solar Racking System: aluminum carport frames/aluminum farm house frame/aluminum solar panel ground mounting frames/aluminum racking system for roof solar panel  

4.Aluminum window and doors system:bi-fold doors and windows, stacking and sliding doors and windows, aluminium hinged doors, Awning and Casement windows,

5.Industrial aluminum profiles:Aluminum battery box/deck,etc.

6.Other aluminum products: Aluminium and Glass Louvres, pool fencing, etc.

(Customization service also is available)

If you still have any further questions and concerns,just be free to contact us,we are always at your service.

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